CGCG Cruise Concierge Academy™
Welcome to the CGCG Cruise Concierge Academy — your step-by-step cruise preparation resource. Follow the lessons in chronological order to learn what you need to know before boarding, while onboard, and as your cruise comes to an end.
How the Academy Works
CGCG Cruise Concierge Academy Schedule
Follow the lessons in order so you can prepare for your cruise one step at a time.
Welcome Aboard
Begin your cruise preparation by making sure your essential documents and online cruise tools are ready.
- Welcome Aboard
- Travel Documents
- Royal Caribbean App
- Royal Caribbean Website
- Online Check-in
Plan Your Onboard Experience
Learn about optional cruise purchases and experiences that may require advance planning or reservations.
- Drink Packages
- Specialty Dining
- Entertainment Reservations
- Internet Packages
- Excursions
Prepare for the Complete Cruise Experience
Review key onboard services and important arrangements before and after your cruise.
- Gratuities
- Stateroom Attendant
- Adventure Ocean Club
- Pre- and Post-Cruise Accommodations
- Travel Protection
- Parking Information
Watch Lesson 3
Learn about onboard service, children’s programming, accommodations, travel protection, and parking.
Special Needs, Etiquette & Packing
Prepare for accessibility, dietary, medical, mobility, packing, and cruise etiquette considerations.
- Special Needs (Dietary, Medical, and Mobility)
- Cruise Etiquette
- Packing for the Cruise
Watch Lesson 4
Prepare for individual needs and learn what to pack before sailing.
Destinations & Onboard Account
Get ready for destination days and understand the basics of your onboard account.
- Perfect Day at CocoCay
- Nassau, Bahamas
- Onboard Account
Watch Lesson 5
Prepare for your ports of call and learn how your onboard spending account works.
Embarkation & Disembarkation
Know what to expect on the first and final days of your cruise.
- Boarding Day — Embarkation
- The Final Day — Disembarkation
Watch Lesson 6
Learn how to prepare for arriving at the cruise terminal and leaving the ship at the end of your vacation.
Other Important Information
Complete your Cruise Concierge Academy journey with additional information that can help you feel prepared for sailing.
- Other Important Information
Watch Lesson 7
Complete the Academy and review any final information before your cruise.
Use the Academy at Your Own Pace
Return to this page whenever you need a refresher as your cruise gets closer.
Follow the Schedule
Start at Lesson 1 and work through each lesson in chronological order.
Watch & Prepare
Use each lesson to complete the corresponding planning tasks for your cruise.
Return Anytime
Bookmark this page and revisit lessons whenever you have questions.
We’ve Got You Covered!
Knowledge. Confidence. Smooth Sailing. Continue learning with CGCG Travel Agency.